Terms of Service

Not a Substitute for Medical Care: Our Services are not intended to replace in-person medical consultations, emergency medical care, or professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

Emergency Situations: Do not use our Services for medical emergencies. In case of a medical emergency, call 108 (Emergency Services), 102 (Ambulance), or contact your local emergency services immediately.

No Guarantee of Results: We do not guarantee any specific medical outcomes, results, or benefits from using our Services. Individual results may vary.

To access certain features of our Services, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your password and account
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate your account if you violate these Terms or engage in any fraudulent, abusive, or illegal activity.

Prescription Required: Certain medications available through our Services require a valid prescription from a licensed healthcare provider. You must complete a medical consultation and receive a prescription before purchasing prescription medications.

Compliance with Laws: All prescriptions and medications are subject to applicable Indian laws and regulations, including but not limited to the Drugs and Cosmetics Act, 1940, and rules thereunder.

Use as Directed: You agree to use all medications only as prescribed by your healthcare provider and in accordance with the provided instructions. Do not share medications with others.

Our Services may include telehealth consultations with licensed healthcare providers. By using telehealth services, you acknowledge that:

• Telehealth consultations may have limitations compared to in-person visits
• Technology failures or connectivity issues may affect the quality of care
• Not all conditions are suitable for telehealth consultations
• You may be referred to in-person care when necessary

Please review our Medical Consent page for detailed information about telehealth services.

Payment Methods: We accept various payment methods as displayed on our website. All payments must be made in Indian Rupees (INR) unless otherwise specified.

Pricing: All prices are subject to change without notice. We reserve the right to modify pricing at any time, but changes will not affect orders already placed.

Refunds: Refund policies are governed by our Refund Policy. Please review our Refund Policy for details on returns and refunds.

Taxes: You are responsible for any applicable taxes, duties, or fees associated with your purchase.

All content, features, and functionality of our Services, including but not limited to text, graphics, logos, images, software, and code, are owned by MetabolixMD India or its licensors and are protected by Indian and international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Services without our prior written consent.

AS IS: Our Services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

No Warranties: We do not warrant that our Services will be uninterrupted, secure, or error-free, or that defects will be corrected.

Third-Party Content: We are not responsible for the content, accuracy, or opinions expressed in any third-party materials or websites linked to or from our Services.

We may terminate or suspend your account and access to our Services immediately, without prior notice or liability, for any reason, including if you breach these Terms.

Upon termination, your right to use the Services will cease immediately. All provisions of these Terms that by their nature should survive termination shall survive termination, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.